发货政策
Last Updated: July 2026
At Probionic Corporation, we are committed to delivering your order safely and efficiently. Please review the following shipping information before placing your order.
Worldwide Shipping
Probionic ships to customers in many countries worldwide.
Shipping availability, delivery options, estimated delivery times, and shipping charges are automatically calculated during checkout based on your destination.
If your country is unavailable during checkout, please contact our Customer Support team for assistance.
Order Processing
Orders are typically processed within 1-3 business days after payment has been successfully confirmed.
Orders are processed Monday through Friday, excluding South Korean public holidays.
During promotional campaigns, public holidays, or peak seasons, processing times may be slightly longer.
Estimated Delivery Times
Estimated transit times vary depending on the destination and shipping method selected.
| Region | Estimated Delivery Time |
|---|---|
| Asia | 5-14 Business Days |
| North America | 7-21 Business Days |
| Europe | 10-30 Business Days |
| Oceania | 7-21 Business Days |
| Middle East | 10-30 Business Days |
| Other International Destinations | 10-30 Business Days |
Delivery times are estimates only and may vary due to customs clearance, local courier services, weather conditions, or other circumstances beyond our control.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, handling fees, or other government charges imposed by the destination country.
Unless otherwise stated, these charges are not included in the purchase price or shipping fee and are the responsibility of the customer.
Probionic has no control over these charges and cannot estimate or guarantee the amount that may be payable.
Notice for European Union (EU) Customers
From June 2026, changes to European Union import regulations may result in customs duties, VAT, handling fees, or other import charges being applied to eligible shipments arriving from countries outside the EU.
For low-value consignments, additional customs processing fees may apply depending on your destination country and local customs regulations.
These charges, where applicable, are determined by the customs authorities or courier in the destination country and must be paid by the recipient.
We recommend reviewing your local customs regulations before placing an order.
EMS Korea Service Notice
Due to temporary regulatory changes affecting customs processing, Korea Post EMS has suspended shipments to the following destinations:
-
Suspended Destinations
- Middle East: Iran, Israel, Lebanon, Saudi Arabia, United Arab Emirates, Bahrain, Oman, Jordan, Qatar, and Kuwait.
- Africa: Ghana, Nigeria, Morocco, Mozambique, Algeria, Ethiopia, Zambia, Djibouti, Zimbabwe, and Tanzania.
- Other Regions: Bermuda, Seychelles, Kenya, and the Cayman Islands.
Alternative courier services may be available depending on your destination..
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipment details.
Tracking information may take 24-72 hours to become available after dispatch.
Delivery Delays
While we strive to deliver orders within the estimated timeframe, delays may occur due to:
- Customs inspections
- Severe weather
- Public holidays
- Airline or courier disruptions
- High shipping volumes
- Events beyond our reasonable control
Probionic is not responsible for delays caused by customs authorities or third-party shipping carriers.
Incorrect Shipping Information
Please ensure your shipping address is complete and accurate before placing your order.
Probionic is not responsible for deliveries that fail due to incorrect or incomplete shipping information provided by the customer.
Additional shipping charges may apply if a parcel must be reshipped.
Lost or Damaged Shipments
If your package arrives damaged or appears to be lost during transit, please contact our Customer Support team as soon as possible.
Where applicable, we will work with the shipping carrier to investigate the shipment and assist in resolving the issue.
Shipping Restrictions
Certain products may not be available for shipment to specific countries due to local regulations, import restrictions, or carrier limitations.
Probionic reserves the right to cancel orders that cannot be legally shipped to the destination country. In such cases, a full refund will be issued.